Posted on February 06, 2012 by CJ Article Team
The secret to competitive success is to give customer service so far above the customers’ expectations that it becomes legendary. This service must be driven by “customer needs and wants” and be tied to superior quality! Customer service is critical today more than ever because: Competition is increasing, customers expect more, superior service means repeat [...]
Posted on January 18, 2012 by CJ Article Team
Who are the most important people in your organization? It may come as a surprise to learn that the most important people are your employees – not your customers. Customers come second. Without qualified and well-trained employees committed to strong customer service all of your efforts to please customers will be fruitless. Customer service training [...]
Posted on January 05, 2012 by CJ Article Team
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as [...]
Posted on May 23, 2011 by CJ Article Team
Are you in search of a few money making ideas that will either allow you to quit your day J-O-B or earn a little extra cash? With the economy being in the ditch like it is, many have either lost their jobs entirely or had their hours reduced. It’s tough finding a job in this [...]
